Frequently Asked Questions
If you are new to chiropractic care, massage therapy, physiotherapy or to our clinic, you more than likely have questions.
Your questions are important to us. Please click on the links below to learn more. If you can’t find the answer you’re looking for below, feel free to contact us. Our friendly staff and highly trained chiropractors, physiotherapists, and registered massage therapists are always happy to speak with you about your health and wellness.
CHIROPRACTIC CARE
One of the largest primary-contact health care professions in Ontario, chiropractic care is a non-invasive, hands-on health care discipline that focuses on the musculoskeletal system. Chiropractors practice a manual approach, providing diagnosis, treatment and preventive care for disorders related to the spine, pelvis, nervous system and joints.
A chiropractic care adjustment is a highly-skilled and precise movement usually applied by hand to the vertebrae of the spine or other joints of the body. Adjustments correct the joint to restore proper movement and improve function. Sometimes, when a joint is adjusted, an air bubble may escape causing a popping noise, similar to when you crack your knuckles.
Patients consult chiropractic doctors for various reasons. Chiropractors commonly treat the following with great success: headaches, neck pain, upper, middle + lower back pain, joint pains or hip pain. Even if you don’t presently experience symptoms, chiropractic care can be an excellent add-on as part of your preventive health strategies to achieve your optimal health goals.
Chiropractic care can help:
- Improve movement in your neck, shoulders, back and torso
- Improve your posture
- Provide relief from headaches, neck and back pain
- Help prevent work-related muscle and joint injuries
- Lead to enhanced athletic performance
- Improve your flexibility and range of motion
- Relieve pregnancy-related back ache
- Correction gait and foot problems
Chiropractic care is widely recognized as one of the safest, drug-free, non-invasive therapies available for the treatment of headache, and neck and back pain. It has an excellent safety record. However, no health treatment is completely free of potential adverse effects. Even common over-the-counter medicines carry a risk. Most patients experience immediate relief following an adjustment, however, some may experience temporary pain, stiffness or slight swelling. Some patients may also experience temporary dizziness, local numbness, or radiating pain. However, adverse effects associated with spinal adjustment are typically minor and short-lived.
Most extended health care plans do have coverage for chiropractic care. It is important to check with your own carrier to determine what your plan includes.
A child is never too young to be checked by a chiropractor. Chiropractic pediatric care is very common and safe. Many parents bring their child to see a chiropractor. The birthing process can be strenuous on both mother and baby. It is appropriate for a baby to be checked as soon as possible after birth. Unless a child has an obvious problem, it can be difficult for parents to know when to seek chiropractic care.
Children are also very physically active and experience many falls at a young age resulting in minor trauma to the spine. Chiropractic care is adapted to the individual patient to match the size and needs of the patient.
Pelvic Floor Physiotherapy FAQ
Pelvic floor physiotherapy is a specialized form of physical therapy that focuses on the pelvic floor muscles, which form a supportive hammock for your bladder, bowel, and reproductive organs. It’s used to assess and treat a variety of conditions, such as urinary or fecal incontinence, pelvic pain, pelvic organ prolapse, or recovery challenges after childbirth. Our therapists use a combination of exercises, hands-on techniques, and personalized education to help strengthen or relax these muscles, depending on what your body needs.
In Ontario, physiotherapy is a direct-access service, meaning you don’t need a referral from a doctor to book an appointment with us—you can call or go online to schedule directly! That said, some extended health insurance plans might ask for a physician’s note to reimburse your sessions, so we recommend checking with your provider to confirm their rules. We’re happy to assist if you have questions about this process.
We treat a broad range of women’s health pelvic floor issues, including urinary or fecal incontinence, pelvic organ prolapse (where organs like the bladder drop), chronic pelvic pain, pain during intercourse, prenatal discomfort, and postpartum recovery challenges. If you’re wondering whether your specific concern fits, don’t hesitate to reach out—we’ll let you know how we can help or guide you to the right resource.
While pelvic floor therapy is often associated with women’s health—particularly pregnancy and postpartum recovery—it provides valuable benefits for people of all genders. Men may seek treatment for concerns such as pelvic pain, post-prostate surgery incontinence, or bowel dysfunction. However, at our Clinic, our primary focus is on pelvic floor therapy for women’s health.
Your first appointment is a comprehensive 60-minute session. It begins with a detailed chat about your medical history, current symptoms, and what you’re hoping to achieve. Then, the therapist will perform a physical assessment, which could include checking your posture, breathing patterns, and pelvic floor muscle function—sometimes externally (through touch or observation) and, if appropriate, internally. You’ll leave with a clear picture of your condition and a tailored plan, often including some initial exercises or tips to start with.
The assessment is designed to be gentle and comfortable, not painful. Our therapists are highly skilled at working within your comfort zone, using minimal pressure and adjusting based on your feedback. If anything feels off, just let them know—they’ll pause or switch techniques to ensure you feel safe and at ease throughout the process.
No, an internal exam is completely optional. It’s only suggested if it’s the most effective way to evaluate your pelvic floor muscles for your particular issue, but you’re always in control. If you’d rather skip it, the therapist can use external methods—like assessing through your abdomen, hips, or with tools like biofeedback—to gather the info they need. We’ll discuss all your options upfront.
The initial visit typically lasts 60 minutes. This gives ample time for a thorough history review, a full physical assessment, and the beginnings of a treatment plan. You’ll also get some education about your condition and possibly a few exercises to try at home, ensuring you feel informed and ready to start your journey.
Wear comfortable, loose-fitting clothes that let you move easily—think leggings, sweatpants, or a relaxed skirt. For some assessments, you might need to change into a gown, which we’ll provide along with a private space to change. Feel free to bring extra layers like a sweater if you tend to get chilly—we want you to feel cozy and relaxed.
Yes, you’re more than welcome to bring a support person, like a partner, friend, or family member, if it helps you feel more comfortable. They can stay for the discussion portion or step out during the physical assessment—whatever you prefer. Just let us know when you arrive so we can accommodate everyone.
The number of sessions varies depending on your condition and goals, so it’s tough to predict exactly until we assess you. After your first appointment, your therapist will give you a personalized estimate based on their findings and your progress over time.
Our initial assessment is $150 and is one hour. Subsequent visits are $150.00 for 45 minutes.
Most Canadian extended health plans cover physiotherapy, including pelvic floor therapy, under their physio benefits. It’s not covered by provincial health plans like OHIP, so it’s worth calling your insurance provider to verify your coverage. We will provide you with receipts that may be submitted to insurance companies for reimbursement. We ask however that your account is kept current while awaiting reimbursement.
Yes, you can absolutely still come! If an internal exam was planned, you might prefer to delay it, but it’s not a dealbreaker—some patients go ahead with a tampon or menstrual cup in place. Regardless, we can focus on external assessments, education, or exercise planning, so your appointment will still be productive.
Yes, pelvic floor physiotherapy is not only safe but also highly beneficial during pregnancy! Our therapists are trained to adapt techniques for each trimester, addressing issues like pelvic girdle pain, bladder control, or preparing your body for labour. We’ll keep you comfortable and ensure every step supports your pregnancy journey.
Definitely! We’re here to help new parents recover. You can book as early as 6 weeks postpartum for a full assessment, or even sooner—around 2-4 weeks—with your doctor’s clearance for gentler care like education or external techniques. It’s a fantastic way to rebuild strength and tackle any postpartum concerns.
Most likely, yes—home exercises are a big part of pelvic floor therapy. They help reinforce what you do in sessions and speed up your progress. Your therapist will teach you simple, practical moves—like Kegels, breathing exercises, or stretches—and check in regularly to make sure they’re effective and doable for you.
Our therapists are registered physiotherapists with the College of Physiotherapists of Ontario, meaning they meet strict provincial standards. They’ve also completed advanced training in pelvic health through respected Canadian programs, ensuring they’re experts in this niche field. Plus, they stay current with ongoing education.
Bring any relevant medical records—like referral letters, imaging results, or surgery notes—along with a list of your symptoms and any questions you have. Plan to arrive 10-15 minutes early to fill out our intake forms. Other than that, no special prep is needed—just come ready to share your story so we can help you best!
Yes, we can help in treating painful intercourse (dyspareunia), which can result from tight pelvic floor muscles, scar tissue, or conditions like vaginismus. Our approach is gentle and progressive, using techniques like manual therapy, relaxation exercises, and education to reduce pain and restore comfort over time. You’re not alone in this, and we’re here to support you.
We completely understand—these topics can feel sensitive or hard to bring up. Our team is trained to handle these discussions with kindness, discretion, and zero judgment. You’re not the first to feel this way, and we’re committed to creating a welcoming, safe space where you can feel heard and understood.
Appointment cancellations require 12 hours’ notice. Cancellations outside of this time frame or missed appointments are subject to a fee of $60.00.
If your appointment is booked for the same day, please be aware that the cancellation policy will be in effect once your appointment time is set. If you wish to cancel or reschedule your appointment please contact us at your earliest convenience.
This helps us offer that slot to another patient. If something unexpected comes up, just give us a heads-up as soon as you can, and we’ll try to be flexible and work with you.
Yes, without a doubt! We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial health privacy laws to keep your personal and medical details secure. Whether it’s on paper, in conversation, or online, your information is confidential and protected—always.
MASSAGE THERAPY
Registered Massage Therapists are trained in Ontario for two to three years under a diploma program from one of a number of recognized massage therapy schools. Following their education, all candidates must take the College of Massage Therapists of Ontario’s Certificate Examinations to register and to practice in Ontario.
Registered Massage Therapists assess and treat physical dysfunction and pain of the soft tissue and joints of the body. Assessment and treatment can include orthopedic and neurological testing, soft tissue manipulation with Swedish massage being the most commonly used technique, remedial exercise, and client education programs. They also assess and treat a variety of musculoskeletal injuries and chronic conditions and contribute to maintaining the optimal health and wellness of their clients.
In addition to maintaining their registration with the College of Massage Therapists through an annual renewal process, they must adhere to the code of ethics, maintain the principles of the College’s Charter on Professionalism, meet or exceed defined massage therapy competency standards, take part in the quality assurance program, receive education regarding the prevention of all forms of abuse of their clients, and maintain privacy and confidentiality of their clients’ personal health information.
Our Centre has a couple of ways you can book a massage appointment. You are welcome to call us directly to schedule an appointment with our receptionist weekdays from 7:00 am to 6:00 pm, Saturdays from 8:30 am to 2:30 pm and Sundays from 9:30 am to 2:30 pm.